Contact Information

Thank you for visiting Cozy Paw Wear. If you have any questions about your order, shipping, returns, sizing, or our products, please feel free to contact us.

Customer Support

Email: support@cozypawwear.com

Our customer support team will do our best to respond as soon as possible. Please allow 1–3 business days for a reply, especially during weekends, holidays, or peak order periods.

Order Support

For questions about an existing order, please include the following information in your email so we can assist you faster:

• Your order number;

• The email address used to place the order;

• A brief description of your issue;

• Photos or videos, if your question is related to a product issue.

Shipping & Tracking Questions

If you have questions about shipping or tracking, please include your order number and tracking number when contacting us.

Please note that tracking updates may take some time to appear after shipment, especially when the package is in transit, being transferred between carriers, or processed by customs.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any item back. Returns sent without prior approval may not be accepted or processed.

For more details, please review our Return & Refund Policy.

Business Hours

Our customer service team usually handles inquiries during business days.

Business Hours: Monday–Friday
Response Time: Usually within 1–3 business days

Brand Information

Brand: Cozy Paw Wear
Website: cozypawwear.com
Email: support@cozypawwear.com